TEGA COVER Return Policy

At TEGA COVER, we strive to provide you with the best products and customer service. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our return policy below for a smooth and hassle-free experience.

1. Returns and Exchanges

We gladly accept returns and exchanges within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging. It should also include all accessories, tags, and documentation that came with the product.

3. Return Process

To initiate a return or exchange, please follow these simple steps:

  • Contact our dedicated customer support team at info@tegaonline.com to request a Return Merchandise Authorization (RMA 758106634 ) number.
  • Securely package your item, including all original materials.
  • Clearly write the RMA number on the outside of the package.
  • Ship the item to the address provided by our customer support team.
  • Include a copy of your original receipt or proof of purchase.

4. Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment. Please allow several business days for the refund to reflect on your statement.

5. Exchanges

Should you wish to exchange your item for a different TEGA COVER product, please follow the return process outlined above. Once we receive and verify the eligibility of your returned item, we will process the exchange and send you the new product.

6. Shipping Costs

Shipping costs for returns and exchanges are the responsibility of the customer. We recommend using a trackable shipping service and considering shipping insurance to guarantee the safe return of your item.

7. Warranty

TEGA COVER products are backed by a limited warranty. If you suspect your product is defective or damaged due to a manufacturing defect, please contact our customer support team for assistance.

8. Contact Us

Should you have any questions or require further assistance regarding our return policy, feel free to reach out to our responsive customer support team at info@tegaonline.com.

Please note that we reserve the right to update or modify this return policy as needed. For the most current information, kindly refer to our website.